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Approved

Our 30-day FULL Refund/FREE Replacement Policy covers the following reasons. If a refund or replacement is approved, you won't need to return the original item, as all our products are custom-made.

Defective items

Item received is defective/damaged/broken/does not work properly.

Lost/missing
items.

If your order gets lost in transit or any items are missing, we’re here to help make it right!

Incorrect or
mismatched size.

We send the wrong size or if the size differs from the chart by more than 1-2 cm (0.4-0.78 in), we’ll make it right!

Not as described

Item received is different from the description or the
product customization information.

Not Approved

The following situations aren't covered by our 30-day Refund & Replacement Policy, so we won't be able to offer refunds or replacements for them. Also, please keep in mind that the actual product may vary by up to 20% from the advertised images due to lighting in photos or differences in monitor displays. Thank you for your understanding!

  • Request for a refund/replacement is after 30 days of product delivery.
  • Product damaged by misuse, mishandling, orpoor maintenance.
  • Personal Reasons due to personal taste,change of mind, etc.
  • Pick the wrong size, product, address, custominformation, etc.
  • Items that have been washed, worn, or soiled and damaged resulting from the customer's handling.
  • Products purchased during a sale or any
    promotion.

Steps to Request a Refund or Replacement

Step 1: Contact

Contact Customer Service via this email: support@ridestylecustom.com

Or this contact form.

Step 2: Send us the pictures/videos

Please attach the video/ photos of the defective product you received and the package's cover including the detailed shipping label to best assist you.

Step 3: Approved/Rejected

Once we receive your request, we’ll get back to you to let you know if your return or refund has been approved.

Refund time

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Credit/Debit Card

5-14 business days

Paypal

3-5 business days (up to 30 days if pay with card)

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