We are happy to replace the product or refund your order in the following cases:

We regret to inform you that we typically do not accept returns or refunds in the following cases:

• Request beyond the timeframe: The refund/replacement request is submitted after 30 days from the date you received the product.
• Product damaged by user: Product is damaged due to improper use, mishandling, or poor maintenance.
• Personal reasons: Such as dissatisfaction with personal taste, change of mind, etc.
• Customer error: For example, incorrect selection of sizes, designs, or colors when placing the order.
• Used / damaged after receipt: Products that have been washed, worn, soiled, or damaged as a result of customer handling.
• Minor image discrepancy: Please note that the actual product color may vary by up to 20% from the advertised images due to lighting in photos or differences in monitor displays. Thank you for your understanding!

If your refund request is approved, we will provide you with a return address (if the product needs to be sent back). The funds will be applied back to the original payment method you used for the purchase. Here's how long it takes for a refund to appear on your account or statement:

• Credit/Debit Card: 5-14 business days
• Paypal: 3-5 business days (up to 30 days if paid with a card via PayPal)

Haven't received your refund yet?

If you've been notified of a refund but haven't received it:

• Check your bank account again.
• Contact your credit card company (it may take some time before your refund is officially posted).
• Contact your bank (processing times may vary).
• If you've done all of this and still haven't received your refund, please email us at support@ridestylecustom.com.

Sale Items:

• Only regular-priced items may be refunded. Sale items are non-refundable.

Product Replacement (Defective/Damaged Items Only):

• We only replace items if they are defective or damaged. If you need a replacement for the same item (due to defect), please email us at support@ridestylecustom.com. If your claim is approved, we will provide a return address.
• Note: We do not support product exchanges for personal reasons (e.g., changing to a different color or size when the product is not defective).

Gifts:

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the return is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver instead.

• If your claim is approved, we will provide you with a return address.
• Customers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
• Shipping times for replacement products may vary depending on your location.
• If returning an item worth over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.