Replacement & Refund Policy
Our Commitment
At Ride Style Custom, we are committed to delivering the best quality products to you. We stand behind the quality of our products and guarantee our workmanship 100%. If there are any defects or errors on our part, we will ensure you receive the best support!
1. We Support Replacement or Refund When:
We are happy to replace the product or refund your order within 30 days of receipt in the following cases:
Defective/Damaged Items
The product you received is defective, damaged, or does not work properly.
Lost/Missing Items
Your order gets lost in transit or any items are missing.
Incorrect Size or Design
If we send the wrong size, or if the product's size differs by more than 2 cm (0.78 inches) from our size chart.
Not as Described
The product is significantly different from the description or the customization you requested.
2. Cases Where We Cannot Support Returns/Refunds
As our products are printed-on-demand and personalized for you, we regret that we cannot accept returns or refunds in these cases:
- Request beyond 30 days: The request is submitted after 30 days from the date of delivery.
- Customer Error: Incorrect selection of sizes, colors, or designs at checkout.
- Personal Reasons: Change of mind, dissatisfaction with personal taste, etc.
- Used/Damaged by User: Products that have been washed, worn, or soiled after receipt.
- Minor Color Variance: Actual product colors may vary up to 20% from advertised images due to lighting or monitor displays.
3. How To Request A Refund Or Replacement
To help us assist you quickly, please follow these steps:
Contact Us
Email support@ridestylecustom.com with your Order Number.
Or use our contact form on our website.
Send Us the Pictures/Videos
To help us assist you best, please attach clear videos/photos of the defective product you received.
Don't forget to include a photo of the package cover with the detailed shipping label!
Review
Once received, we will review your request within 1-3 business days and notify you of the approval or rejection.
4. Shipping For Returns
For Defective/Wrong Items: If the error is ours, the customer will not be charged any shipping fees for returns or replacements. We will issue a full refund or send a new product at no extra cost.
Return Address: Please DO NOT send your purchase back to the manufacturer address on the package. If a physical return is required, we will provide you with the correct return address via email.
5. Refund Process
If approved, your refund will be applied to the original payment method:
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Card | 5-14 business days |
| PayPal | 3-5 business days (up to 30 days if paid with a card via PayPal) |
Haven't received your refund yet?
If you've been notified of a refund but haven't received it:
- Check your bank account again.
- Contact your credit card company (it may take some time before your refund is officially posted).
- Contact your bank (processing times may vary).
- If you've done all of this and still haven't received your refund, please email us at support@ridestylecustom.com.
6. Special Policies
Sale Items:
- We believe in the quality of every item we ship. Therefore, Sale Items are fully eligible for a refund or replacement under the same conditions as regular-priced items if they are found to be defective, damaged, or not as described.
Gifts:
- If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once the item is received. If the item wasn't marked as a gift, the refund will be sent to the original purchaser.
Need Help? Contact Us
If you have any questions about our Return & Refund Policy, don't hesitate to reach out.